To create an account, simply click on ‘My Account’ on the header menu. If you are using a mobile device, click on the drop down menu to select ‘My Account.’
Simply enter your email address and password under registration.
This issue happens quite often. If you send an interact email payment to us, but have no received a confirmation email AND your order is still on hold, it can be one of two things:
- Give it a few hours, or contact us via live chat. Its possible that your order has not been processed by the Budem team yet. Any orders placed after 8:00 PM PST will be processed the next day by noon.
- OR chances are your payment has not made it through. It happens often that we just did not receive. Often time our email is spelled wrong. Please check the spelling of our email, it should be [email protected]
- If all the above check out, then you must check with your online banking. It can be an issue on your banking end.
Unfortunately, we do not sell any seeds or clones.
We do NOT sell in bulk and/or whole sale at the moment. The units you see in our shop are the only amounts we currently sell at.
However, we may look into selling in higher volumes in the near future. We will be sure to make an announcement if we do.
Due to the hot summer, some of our chocolate products have been melting in the packages. At Budem, we want to assure all our customers receive our products with no lost integrity.
However, if you really want this product, and willing to take the risk, contact us via live chat to make an arrangement.
We ship through Canada Post with Express shipping. Your order should arrive 2 days from when you order.
However, Canada Post does not operate during the weekends. If you place your order anytime within Thursday and Sunday, you wont receive your package until Monday or Tuesday. We apologize for the inconvenience. It is out of our control.
We recommend you order between Monday – Wednesday to receive it on the same week.
We do not control the cost of shipping, it varies depending on where you live. The further you are from British Columbia, the more expensive. On average, shipping is between $19 – $28. Shipping is free on orders over $150.
Feel free to track your order via www.canadapost.ca with the tracking number we provided to you on your confirmation email.
We do guarantee a replacement order if your package gets confiscated. This means, if your package says its currently still in delivery, but its been days – we assume its been confiscated and will send you a new order free of charge.
However, if the tracking states that the package has been successfully delivered, we are not liable for completed shipments. We will not be sending new packages on successful deliveries.
All of our orders are packed 100% discreet, then vacuum sealed air tight, and in a shipping envelope with discreet mailing instructions. There is no sign of cannabis related products on our mailing packages.
If you have purchased a brand new 510 twist vape pen and HERA cartridge, please take the following steps to activate it;
- Twist on your HERA cartridge to the battery.
- Click the power button 5 times until the green light is on.
- Hold the button when inhaling. You may need to take a few puffs to get it started.